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| Challenge: |
A Federal organization was in the process of transitioning their Federal financial accounting system from the legacy accounting system to
an Oracle Federal Financial solution. The legacy financial system remains a critical system for this Federal organization for its financial and accounting
operations, as well as the ability to generate its financial statements. In addition, there was another firm responsible for performing the software
maintenance for the legacy accounting system. The Federal organization had problems with the type of support that was being provided by the support firm. Some
of the support issues were involving the maintenance, where the maintenance changes were slow, and often late in being implemented, deficiencies in proper
documentation of the programs, and most importantly the contracted services were not responsive to the needs of the client/customer.
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| Solution: |
Starry Associates re-competed for the contract and was awarded the contract to continue the software maintenance support. The awarded
contract was due in part to Starry Associates knowledge and expertise in financial and accounting systems. Starry Associates was able to quickly assign
resources that have extremely strong technical backgrounds in IDMS-R database and COBOL that understand the functionality of the system. In addition, the
technical resources worked with the U.S. financial accounting staff analysts to properly interpret what had to be done to satisfy the diverse change
requirements.
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| Benefit: |
Starry Associates staff members were able to effectively support the client by providing high quality work which assisted the client in
meeting their deadlines. Our staff made the transition seamless from the former software support contractor, who had been their sole support for approximately
10 years, in less than 30 days time.Starry Associates has since been contracted to help the client in its conversion to the Oracle Federal Financials solution
due to the success of a similar project. Our company is known throughout the agency and the Departments as a partner who works with their clients to accomplish
their goals and successes.
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